Data we collect
- Account data: name, email, phone number.
- Bike data in My Garage: model, year, service history.
- Location only while Live Ride is on and you allow it.
Why we use it
- To suggest the right fix for your bike and remind you about care.
- To run activities, Circles and group safety.
- Offers only if you agree, with a monthly limit.
Location
- Your location is never sold or shown to partners person by person.
- Partners only see combined, anonymous figures.
Your rights
- See, download, correct and delete your data.
- Withdraw consent at any time in settings.
- We follow Indonesia's Personal Data Protection Law.
Visit statistics
- We keep a random ID in your browser to count visits, pages opened and clicks to HPZ. No third-party trackers, no cookies, no IP addresses.
- Solusi Motor questions and searches that found nothing are kept for 90 days with emails, phone numbers and plates masked, so our answers get better; the counts are kept for 400 days.
- Links to the HPZ store carry ref=rtt so HPZ knows you came from Ride to Thrive.
The website assistant
- Questions you send to the website assistant and its answers are kept for up to 1 year, with a random device id. We do not keep your name, email or phone number with them.
- We use them to improve the answers and to recognise bike problems that keep coming up.
- Please do not type personal data in your questions.
- Want your questions deleted? Email support@ridetothrive.com.
- The assistant's answers come from Claude (Anthropic); when that service is unavailable, from Gemini (Google) as a fallback. Only the question and photo you send to the assistant are passed on, without your name or contact.
- Stories on Bike Solutions (typed or spoken) are read by the TypeSafe service to recognise the bike and the problem; speech is turned into text by Groq; answer articles are written by OpenAI, Claude (Anthropic) or Gemini (Google) as a fallback. Stories and audio are not stored; only the bike type, problem type, time and cost are logged, never your words.
Contact
- Privacy questions and deletion requests: support@ridetothrive.com
